Shipping & Delivery
We aim to dispatch all orders within 36 hours. Orders are delivered via your local postal service, with an estimated worldwide delivery time of 3–9 days. While we do everything we can to deliver on time, occasional delays may occur due to postal restrictions or circumstances beyond our control. In rare cases, delivery may take up to 15 days due to third-party courier delays.
Where We Ship From
Our inventory is distributed across multiple warehouses worldwide. If the closest location is out of stock, we’ll automatically ship from an alternative warehouse to ensure the fastest possible delivery.We prepay all customs duties and clearance fees before dispatch, so you won’t face unexpected import costs.Address Accuracy
Please ensure your shipping address is complete and correct at checkout. Orders dispatched to an address provided incorrectly by the customer are not the responsibility of VIVITSTAR. Double-check your details to avoid delivery issues.
Shipment Issues & Returns
If you encounter any issues with your shipment—such as damaged or missing items—please contact our customer service team as soon as possible so we can assist you promptly.
Policy Updates
This shipping policy may be updated at any time without prior notice. Any changes will be communicated via our website or direct notifications to customers.
Need Help?
If you have any questions or need assistance regarding shipping, don’t hesitate to contact our customer service team at hello@vivitstar.com. We’re here to ensure your satisfaction with our products and services.
