Shipping policy

Ordered before 4:00 PM on a business day? Your parcel goes out the same day.

Rates & delivery times

Netherlands — €3.95 per order. Delivery typically within 1–2 business days.

Belgium & EU — rate depends on the destination and is shown at checkout. Delivery typically within 2–4 business days.

Free shipping — orders over €40 ship free. The discount is applied automatically at checkout; no code needed.

Dispatch & tracking

Order on a business day before 4:00 PM and we dispatch your parcel the same day. Orders placed later, or during weekends and public holidays, are dispatched on the next business day.

As soon as your parcel is on its way, you'll automatically receive a track & trace link by email so you can follow it door to door.

Delays or questions

Delivery times are estimates and can occasionally run longer due to carrier volume. Hasn't your parcel arrived within the expected window? Email us at hello@vivitstar.com or use our contact page — we'll look into it right away. For returns, see our returns & refund policy.