VIVITSTAR Returns & Refund Policy

Quick Summary

  • Cancel before dispatch: Yes — email us ASAP.

  • Return window: 14 calendar days from delivery.

  • Item condition: Unopened, unused, in original sealed packaging, resalable.

  • Excluded items: Opened/used patches, not-in-original packaging, returns requested after 14 days, final sale/promotional items (unless faulty).

  • Faulty/incorrect items: We’ll replace, credit, or refund.

  • Refund timing: Within 14 days of receiving your return.

  • Return shipping: We cover if faulty/incorrect; otherwise customer pays (use tracked shipping).

1) Cancelling Your Order (Before Dispatch)

We aim to ship within 36 hours, so please contact us immediately if you need to cancel.
Email hello@vivitstar.com with your order number and “Cancellation” in the subject line.
If the order has already shipped, please follow the return steps below.

2) Returning Products (After Delivery)

You can request a return within 14 days of delivery if items are:

  • Unopened and unused

  • In their original, sealed packaging

  • In resalable condition

To start a return, email hello@vivitstar.com with your order number and reason for return. We’ll reply with next steps. Please do not send items back without contacting us first.

3) Items We Can’t Accept Back (For Hygiene & Safety)

  • Opened or used transdermal patches

  • Products not in their original packaging

  • Items requested for return after 14 days

  • Final sale or promotional items (unless faulty)

Our patches are single-use topical items; strict hygiene rules apply.

4) Faulty, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email hello@vivitstar.com within 14 days of delivery and include:

  • Your order number

  • A short description of the issue

  • Photos of the product/packaging (if applicable)

Once reviewed, we’ll offer a replacement, store credit, or refund, depending on the situation.

5) Refunds

When your return is approved and received:

  • We issue a refund to your original payment method

  • We process refunds within 14 calendar days of receiving your return

  • You’ll receive a confirmation email when it’s done

Notes:

  • Original shipping costs are non-refundable unless the item was faulty or sent in error.

  • If your order included a promotion/discount, your refund reflects the discounted amount.

6) Return Shipping

  • If an item is faulty or incorrect, we cover return shipping.

  • For all other returns (e.g., change of mind), return shipping is your responsibility.

  • Use a tracked service; we can’t be responsible for returns lost in transit.

7) Exchanges

Need a different item? The fastest way is to place a new order and return the original per the steps above. We’ll refund the original once received and inspected.

8) Policy Updates

This policy may be updated at any time without prior notice. Any changes will be communicated via our website or direct customer notifications where appropriate.

Questions or help?
Our team is here for you at hello@vivitstar.com