FAQ'S

You will receive an email with tracking information after the package has shipped.

Yes, we ship worldwide! No import duties and fees.

Orders placed with standard shipping typically take between 5 to 10 business days and with priority 3-8 business days for delivery worldwide. While we strive to ensure timely delivery, occasional delays may occur. If you need any assistance with your order, feel free to reach out—we’re happy to help.

For any questions, you can reach us at the following email address: hello@vivitstar.com.

You are welcome to return your order for a full refund. Please note that the return shipping costs are the responsibility of the customer (you), and unfortunately, we cannot refund the original shipping fees. Don’t worry, though – we’re here to help! Just contact us, and we’ll guide you through the return process.

In the rare case that you receive faulty, damaged, or incorrect items, we've got you covered. You can choose between a replacement or a refund. Just be sure to notify us within 30 days of your purchase, and we’ll handle the rest. Reach out to us, and we’ll assist you with the process, hassle-free!

Oh no! We’re sorry to hear that your order didn’t arrive in perfect condition. Don’t worry – we’ve got you covered!

Please contact us with 2-3 clear photos of the issue, and let us know if you'd prefer a replacement or a refund. Our team will respond as quickly as possible to guide you through the process. Once your refund is processed or your replacement is on the way, we’ll send you an email update.
We always aim to resolve these issues promptly and appreciate the chance to make things right!

Unfortunately we are unable to modify or cancel orders once they have been placed, as our warehouse begins processing them immediately. 

Absolutely! Just contact us and we’ll be in touch as soon as possible.

If you would like to cancel your order. Please contact us via our contact form or Hello@vivitstar.com

If an order has already been dispatched, we are unable to cancel it.

Yes, you can wear multiple patches simultaneously, but we recommend using caution and limiting it to no more than two patches at a time. It's important to choose patches with complementary benefits and avoid pairing patches with opposing effects.

Our patches are primarily designed for adults. We recommend consulting a healthcare professional before using them on children, especially considering your child's specific health condition. While many of our patches contain essential vitamins and minerals, it is important to ensure they are safe and suitable for children, given their unique needs.

The exceptions are the Pimple Patches, Anti-Mosquito Patches, and Sun Patches, which are safe for children to use.

We strongly advise seeking advice from your pediatrician or a medical specialist. They can provide tailored recommendations based on your child's medical history, dietary habits, and overall health.

We are a Dutch company based in Amsterdam, and we primarily ship our products across the Netherlands, Europe, the UK, and the USA. We collaborate closely with our suppliers to maintain the highest quality standards throughout the production process. Our supplier, is the largest patch manufacturer in the world, with over 50 years of expertise. They hold several internationally recognized certifications, including:

• ISO 9001: Ensures adherence to strict quality management standards, guaranteeing that our products consistently meet both regulatory requirements and customer expectations.
• ISO 13485: A certification specific to medical devices, confirming that our supplier follows rigorous quality control procedures in the design, production, and distribution of our products.
• ISO 22716: Covers Good Manufacturing Practices (GMP) for cosmetics, ensuring that our beauty-related items meet the highest industry standards.

These certifications reflect our commitment to quality, sustainability, and responsible manufacturing practices, providing our customers with the assurance of safe and reliable products.